Resources — Knowledge Base
Practical engineering knowledge
Guides and notes from the work we do every day — AI agents, APIs, omnichannel messaging, automation, and AI testing.
MCP-Based AI Agents
How Model Context Protocol agents work, where they act inside your systems, and how to govern them safely.
Guide available on requestAPI Lifecycle Management
From design to deprecation — building secure, documented RESTful APIs that stay audit-ready at scale.
Guide available on requestWhatsApp Business API & Omnichannel
Setting up two-way commerce and support across WhatsApp, SMS, RCS, email, and voice without losing context.
Guide available on requestLLM Gateway
What to validate in a multi-LLM gateway — routing, failover, rate limits, prompt security, token usage, and cost.
Guide available on requestMarketplace App Submission
Getting a plugin onto Salesforce AppExchange, Shopify App Store, or Zoho Marketplace — review, security, and compliance.
Guide available on requestBusiness Process Automation
Choosing between Zapier, Make, n8n, Workato, and Power Automate — and when custom automation wins.
Guide available on requestLooking for something specific?
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